Digital Subscriber Line (DSL) is an always-on, ultra-fast Internet connection that uses the same wiring as your telephone. DSL is great for online gaming and transporting high-speed data, movies, and television.

For Residential Users:

	Works on your existing phone line – no need for a second phone line
	Affordable, high-speed Internet access
	DSL is always on – no need to enter usernames and passwords

For Business Users:

	High upload and download speeds
	Fast, permanent Internet connection
	Higher productivity

Yes. DSL is separate from your phone service, so you can surf the Internet while you are on the phone.

No. Most homes and businesses will not need special wiring because DSL works over your regular telephone line.

No. Special filters keep the digital DSL signals and the analog voice signals separate. DSL uses frequencies far above what the human ear is capable of hearing.

If you are unable to surf the Internet and can’t access your email, try resetting your DSL modem.

1.	Close all programs and shut down your computer.
2.	Locate the DSL modem and follow the power cord to the electrical outlet.
3.	Unplug the power adapter from the electrical outlet and wait for 15 seconds.
4.	Plug the DSL modem’s power adapter back into the electrical outlet. The lights on the DSL modem will flash in random patterns for a while.
5.	Once the DSL light stays solid, turn on the computer. Now try going to various web pages.

Click one of the links below for instructions on how to set up your DSL modem.
Windows XP Setup Instructions
Windows Vista Setup Instructions
Windows 7 Setup Instructions

Please check our High Speed Internet and Dial-Up Internet pages for pricing information. Also, you can view our Service page for the rates of other services we offer, such as PC repair. You can also view current specials on our Home page.

We accept cash, checks, money orders, and credit cards (MasterCard or Visa). Please use our online payment, mail, or stop in the Carney office.

	Mail payment to: Alphacomm.net P.O. Box 86 Carney, MI 49812
	Pay by cash, check, money order, or credit card at our office located at 397 US 41 N inside the Upper Peninsula Telephone Company building from 8:00 am – 4:30 pm Central time, Monday through Friday.
	Pay by credit card online by clicking here.
	Automatic deduction from your checking or savings account. Click here to print the authorization form.

All bills are issued on the 1st of the month for that month of service. Your payment is due by the 11th of the month. Please refer to our Billing Policies for further details.

A subscriber may cancel service at any time, but is responsible for any fees incurred up to the date of termination of service. We will reimburse the subscriber for any unused fees other than those for the month that the service cancellation was given to Alphacomm.net.

Should a customer opt to cancel his/her service prior to the end of an annual or two-year contract period, the customer will be billed for the time period remaining on the contract.

The first bill for the service package you choose is prorated according to the number of days remaining in the month. We normally bill on the 1st of each month.

Yes. Once you enter your payment amount and click on “Make Payment,” you are redirected to VeriSign.com. They are a secure web site, so your information is encrypted before being sent out over the Internet. If you click on the VeriSign.com logo, it will verify that their site is secure and the certificate is valid.

Alphacomm has a U.S. based Help Desk which will help you with your Internet connection and Alphacomm.net email issues. The Help Desk hours are Monday - Friday, 9:30 a.m - 5:30 p.m. Central time. You may contact us by phone (Toll Free: 1-877-450-3500 or 906-639-2111) or by email at Support@alphacomm.net. Your call will be forwarded to our answering service after hours and on weekends. You may also try our Self Help Guide: Click here

There are many web sites where you can test your Internet speed. The two links below are very popular speedtesting sites. When doing a speed test, take at least three tests to get more accurate results. Speeds will vary between different times of the day.
Speedtest.Net
Speakeasy.Net
The tests should be in the range of 80%-100+% of your DSL service rate.

Malware, short for malicious software, is software designed to infiltrate a computer system without the owner's informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. The term "computer virus" is sometimes used as a catch-all phrase to include all types of malware, including true viruses. Malware can slow down your computer and effect your Internet experience.

There are many programs which you can buy or download free to remove Malware from your computer. One such program is Malwarebytes's Anti-Malware. For a guide to download and use Malwarebytes, click here.

1.	Open Internet Explorer
2.	Click Tools and then click Internet Options.
3.	Click the General tab.
4.	Click in the Address line and enter the web address of the home page you would like to set; i.e., www.alphacomm.net
5.	Click OK at the bottom of the screen.
6.	Close and re-open Internet Explorer.

Your home page should now be changed.

Click here for a printable version of these instructions.

Internet Explorer Users

1.	While Internet Explorer is open, Click Tools, then Internet Options.
2.	Click on Delete.
3.	Check what you would like to have deleted, such as temporary Internet files, and click Delete.
4.	Click Close and then OK to close Internet Options.

Alphacomm has combined it's email with the power of Google Apps. You can access your Alphacomm.net Web Email by going to the website Login.Alphacomm.Net.

Instructions to your Alphacomm email using an email client are available on the following link, Email Client Setup If you need any help with the setup please give us a call at 1-855-450-3505 and we be happy to help you out.

Alphacomm email allows attachments up to 20 MB, but many ISPs and email hosting sites (Yahoo, Hotmail) don't allow large email attachments. If you send an email to someone with an attachment size over 10 MB their email provider may reject it or even delete it.

When someone sends you pictures, a document, or a presentation you will need to have a program on your computer to be able to view it. If you don't have the program on your computer you may be able to download a free viewer. Such viewers can be found at: Microsoft Office Viewers.

In order to use more than one computer at a time on your Internet connection you will need a device called a router. Alphacomm sells a preconfigured wireless router that can be used to hook up four devices using cables or 100 wireless devices.

In each of our Alphacomm wireless router kits there should be a wireless set up guide. If you did not recieve a copy, or need another copy, please click here.

Click here for instructions on how to save your password.

Windows 95/98/ME users:

1.	Double click on My Computer.
2.	Double click on Dial-Up Networking.
3.	Click on Properties.
4.	Delete the old dial-up number and type in the new one (to find the local dial-up number for your area, click here).
5.	Click OK.

Windows XP users:

1.	Click Start, then Control Panel, and then Network Connections.
2.	Click on Properties.
3.	Delete the old dial-up number and type in the new one. To find the local dial-up number for your area, click here.
4.	Click OK.

You might have the option, “Hang up after sending and receiving” selected. To remove this option:

1.	Open Outlook Express.
2.	Click Tools, then click Options.
3.	Click on the Connection tab.
4.	Click to un-check the Hang up after sending and receiving option.
5.	Click OK.

This could be caused by any of the following situations:

Modem not connected to the phone line properly

Voice mail service dial tone confusing the modem

Telephone service to phone line disrupted or disconnected

First, make sure that you can hear a dial tone on the line by connecting a telephone.

Make sure your modem is connected properly to the phone line:

Wall jack -> computer/modem -> telephone handset (optional)

If you have voice mail service, the “stutter” dial tone may confuse some modems. You can set your modem to dial “blindly” without looking for a dial tone in your modem properties configuration.

Windows 95/98/ME Users:

1.	Click Start, then Settings, and then Control Panel.
2.	Double click on Internet Options.
3.	Click on the Connections tab.
4.	Click the Advanced button.
5.	Click to check Disconnect when connection may no longer be needed.
6.	Click OK to close the window.

Windows XP Users:

1.	Click Start, then Control Panel, and then Network Connections.
2.	Double click on Internet Options.
3.	Click on the Connections tab.
4.	Click the Advanced button.
5.	Click to check Disconnect when connection may no longer be needed.
6.	Click OK to close the window.

Click here for instructions on how to create a shortcut to your dial-up connection.