Alphacomm.net - Getting you connected.

1.	Open Internet Explorer
2.	Click Tools and then click Internet Options.
3.	Click the General tab.
4.	Click in the Address line and enter the web address of the home page you would like to set; i.e., www.alphacomm.net
5.	Click OK at the bottom of the screen.
6.	Close and re-open Internet Explorer.

Your home page should now be changed.

Click here for a printable version of these instructions.

Contact Alphacomm.net to request the change.

1.	Open Outlook Express.
2.	Click on Tools, then Accounts, and then the Mail tab.
3.	Click the General tab.
4.	Click on Properties.
5.	Type in the new name.
6.	Click OK.

Windows 95/98/ME Users:

1.	Click Start, then Settings, and then Control Panel.
2.	Double click on Internet Options.
3.	Click on the General tab.
4.	Under the Temporary Internet Files option, click the Delete button to delete cookies and temporary Internet files.
5.	Click on the Clear History button to clear the history.
6.	Click OK to close the window.

Click here for instructions on how to setup multiple email addresses.

Adware refers to any software that displays advertisements, whether it does so with the user’s consent or not. Spyware watches what users do with their computer and then sends that information over the Internet to someone else. Spyware could track what websites a user visits. It can also record a user’s passwords or credit card numbers. Adware and spyware can be installed on a computer without the user’s knowledge, and can drastically slow performance of the computer. This can cause programs to crash or prevent access to the Internet.

There are a number of products available that can clean adware/spyware from a computer. One of the most popular is Ad-Aware from Lavasoft. You can download a free copy of Ad-Aware SE by clicking this link. Also, many anti-virus firms such as Symantec and McAfee now offer adware/spyware solutions with their anti-virus applications.

Following are a few ways you can protect yourself from adware/spyware infections.

Download programs only from reputable sources that you trust.

Keep your operating system up-to-date.

Perform periodic adware/spyware scans with a program such as Ad-Aware.

A Portable Document File (PDF) is a file format created by Adobe Systems that easily allows documents to be viewed online regardless of what program was used to initially create them. In order to read PDF files, you will need a program such as Adobe Acrobat. You can download the free Adobe Acrobat Reader by clicking this link.

Please check our High Speed Internet and Dial-Up Internet pages for pricing information. Also, you can view our Sales and Service pages for current specials and the rates of other services we offer, such as PC repair and web hosting. You can also view current specials on our Home page.

We accept cash, checks, money orders, and credit cards (MasterCard, Visa, and Discover).

	Mail payment to: Alphacomm.net P.O. Box 86 Carney, MI 49812
	Pay by cash, check, money order, or credit card at our office located at 397 US 41 N inside the Upper Peninsula Telephone Company building from 8:00 am – 4:30 pm, Monday through Friday.
	Pay by credit card online by clicking here

All bills are issued on the 1st of the month for that month of service. Your payment is due by the 11th of the month. Please refer to our Billing Policies for further details.

A subscriber may cancel service at any time, but is responsible for any fees incurred up to the date of termination of service. We will reimburse the subscriber for any unused fees other than those for the month that the service cancellation was given to Alphacomm.net.

Should a customer opt to cancel a 3, 6, or 12-month billing package prior to the end of the contract period, the customer’s billing is recalculated at the monthly billing rate for the time period service was used. The balance will be reimbursed to the customer, less a one-month termination fee.

The first bill for the service package you choose is prorated according to the number of days remaining in the month. We normally bill on the 1st of each month.

Yes. Once you enter your payment amount and click on “Make Payment,” you are redirected to VeriSign.com. They are a secure web site, so your information is encrypted before being sent out over the Internet. If you click on the VeriSign.com logo, it will verify that their site is secure and the certificate is valid.

Yes. Alphacomm.net would credit all unused days or months of service in your current billing contract. This credit balance will be transferred to any balance incurred during the upgrade to DSL.

Digital Subscriber Line (DSL) is an always-on, ultra-fast Internet connection that uses the same wiring as your telephone. DSL is great for online gaming and transporting high-speed data, movies, and television.

For Residential Users:

	Works on your existing phone line – no need for a second phone line
	Affordable, high-speed Internet access
	DSL is always on – no need to enter usernames and passwords

For Business Users:

	High upload and download speeds
	Fast, permanent Internet connection
	Higher productivity

Yes. DSL is separate from your phone service, so you can surf the Internet while you are on the phone.

No. Most homes and businesses will not need special wiring because DSL works over your regular telephone line.

No. Special filters keep the digital DSL signals and the analog voice signals separate. And DSL uses frequencies far above what the human ear is capable of hearing.

If you are unable to surf the Internet and can’t access your email, try resetting your DSL modem.

1.	Close all programs and shut down your computer.
2.	Locate the DSL modem and follow the power cord to the electrical outlet.
3.	Unplug the power adapter from the electrical outlet and wait for 15 seconds.
4.	Plug the DSL modem’s power adapter back into the electrical outlet. The lights on the DSL modem will flash in random patterns for a while.
5.	Once the DSL light stays solid, turn on the computer. Now try going to various web pages.

Click here for instructions on how to setup your DSL modem.

Alphacomm has an U.S. Based Help Desk which will help you with your internet connection and Alphacomm.Net email issues. The Help Desk hours are Monday - Friday 9:30 A.M - 5:30 P.M. Eastern Standard Time.
You may contact us by phone (Toll Free: 1-877-450-3500 or 906-639-2111) or by email at Support@alphacomm.net. After hours or weekends you may leave a message with our
after hours support or try our Self Help Guide: Click here

The folowing settings are required for your email client (outlook express, outlook, windows mail) to be able to use Alphacomm Email.

Email Settings:
Email Program Settings Field:	Enter
Incoming mail(POP)	mail.alphacomm.net
Outgoing mail(SMTP)	mail.alphacomm.net
Inocoming mail server	POP3
Incoming/Outgoing User Name:	Full Email Address (Example@alphacomm.net)
My Server Requires Authenitcation	[Checked]

If you need help with setting up your email please try our Alphacommm email guides below or call our help desk (Monday-Friday, 8:00 A.M.-4:30 P.M.) at 1-877-450-3500

ALPHACOMM EMAIL GUIDES
Outlook Express (Win 98-XP)
Microsoft Outlook (Any Version)
Windows Mail (Vista)
Windows Live Mail (Windows 7)
Mac Mail- Information sheet only

Windows 95/98/ME users:

1.	Double click on My Computer.
2.	Double click on Dial-Up Networking.
3.	Click on Properties.
4.	Delete the old dial-up number and type in the new one (to find the local dial-up number for your area, click here).
5.	Click OK.

Windows XP users:

1.	Click Start, then Control Panel, and then Network Connections.
2.	Click on Properties.
3.	Delete the old dial-up number and type in the new one (to find the local dial-up number for your area, Click here).
4.	Click OK.

You might have the option, “Hang up after sending and receiving” selected. To remove this option:

1.	Open Outlook Express.
2.	Click Tools, then click Options.
3.	Click on the Connection tab.
4.	Click to un-check the Hang up after sending and receiving option.
5.	Click OK.

This could be caused by any of the following situations:

Modem not connected to the phone line properly

Voice mail service dial tone confusing the modem

Telephone service to phone line disrupted or disconnected

First, make sure that you can hear a dial tone on the line by connecting a telephone.

Make sure your modem is connected properly to the phone line:

Wall jack -> computer/modem -> telephone handset (optional)

If you have voice mail service, the “stutter” dial tone may confuse some modems. You can set your modem to dial “blindly” without looking for a dial tone in your modem properties configuration.

Windows 95/98/ME Users:

1.	Click Start, then Settings, and then Control Panel.
2.	Double click on Internet Options.
3.	Click on the Connections tab.
4.	Click the Advanced button.
5.	Click to check Disconnect when connection may no longer be needed.
6.	Click OK to close the window.

Windows XP Users:

1.	Click Start, then Control Panel, and then Network Connections.
2.	Double click on Internet Options.
3.	Click on the Connections tab.
4.	Click the Advanced button.
5.	Click to check Disconnect when connection may no longer be needed.
6.	Click OK to close the window.

Click here for instructions on how to create a shortcut to your dial-up connection.

Click here for instructions on how to save your password.

Windows 95/98/ME users:

1.	Double click on My Computer.
2.	Double click on Dial-Up Networking.
3.	Click on Properties.
4.	Delete the old dial-up number and type in the new one (to find the local dial-up number for your area, click here).
5.	Click OK.

Windows XP users:

1.	Click Start, then Control Panel, and then Network Connections.
2.	Click on Properties.
3.	Delete the old dial-up number and type in the new one (to find the local dial-up number for your area, Click here).
4.	Click OK.

You might have the option, “Hang up after sending and receiving” selected. To remove this option:

1.	Open Outlook Express.
2.	Click Tools, then click Options.
3.	Click on the Connection tab.
4.	Click to un-check the Hang up after sending and receiving option.
5.	Click OK.

This could be caused by any of the following situations:

Modem not connected to the phone line properly

Voice mail service dial tone confusing the modem

Windows 95/98/ME Users:

1.	Click Start, then Settings, and then Control Panel.
2.	Double click on Internet Options.
3.	Click on the Connections tab.
4.	Click the Advanced button.
5.	Click to check Disconnect when connection may no longer be needed.
6.	Click OK to close the window.

Windows XP Users:

1.	Click Start, then Control Panel, and then Network Connections.
2.	Double click on Internet Options.
3.	Click on the Connections tab.
4.	Click the Advanced button.
5.	Click to check Disconnect when connection may no longer be needed.
6.	Click OK to close the window.

Click here for instructions on how to create a shortcut to your dial-up connection.