Home  |   Services & Rates  |   Long Distance  |   Community Links  |   Support  |   Business Policies  |   Tariffs  |   Contact Us

High Speed DSL Questions
What is DSL?
What are the main benefits of DSL?
Can I talk on the phone and use DSL at the same time?
Do I need special wiring installed to use DSL?
Since they share the same phone line, will DSL cause problems with my phone service?
How do I reset my DSL modem?
How do I set up my DSL modem?

Billing Questions
What are your prices and do you offer any specials?
Which methods of payment do you accept?
Where can I pay my bill?
When is my bill due?
If I cancel before the end of my billing service package, do I receive a refund?
What are the partial charges on my bill?
Is it safe to enter my credit card payment on your website?

Internet Explorer Questions
I cannot connect to the Internet or get E-mail. What can I do?
How do I test my connection speed?
What is Malware and how do I remove it?
How do I change my home page?
How do I delete temporary Internet files or cookies, or clear history?

Email Questions
How do I access my Alphacomm.net email?
I perfer to use a email client, how do I setup my mail client (Outlook express, Windows Mail, etc)?
Why don't people get my emails with large attachments?
Why can't I open this attachment on my email?

Home Networking Questions
How do I use more than one computer on my Alphacomm Internet service?
How do I set up my Alphacomm wireless router?

Dial-Up Questions
How do I save my password for my dial-up connection?
How do I change my dial-up number?
Why do I get disconnected after sending or receiving email in Outlook Express?
My computer is saying, “No dial tone detected…”
When I close out of Internet Explorer or Outlook Express, it doesn’t ask me to disconnect. How do I do this?
How do I create a shortcut on my desktop to my dial-up connection?

For support questions that are not addressed in the above material, please contact us.

All online documents require a PDF reader to view. You can download Adobe Reader by clicking on the Adobe icon.